I was also advised a supervisor would contact me in 24-48 hours and that there is no way to verbally contact Verizon corporate about this. Verizon NOW cant replace this phone with a different brand while they were willing to do just that last week. Now I am advised that the battery is not on hand. I advised customer service that I would presume if the battery was the issue, wouldn’t I have the same issue with the bad battery in a new phone and they agreed. Upon returning to my office today, I have the replacement phone however no battery. I called Verizon and they advised it was probably the battery and they would send a replacement cell and battery. I have had this replacement for about 2 weeks and has several issues.įirst and most concerning to me is that after 20 mnts using the phone (both internet and on a call) the phone gets so hot that I cannot hold it. This cell did not work at all, It would not even power up. A warranty replacement was sent but the brand differed from the original. Fast foreword to 2 months ago having issues with another phone. Once a replacement phone was finally sent everything was great. This service was to the extent that I lost my job as a result. About 8 years ago I received an upgrade cell and had horrible service. Several years ago I signed up with Verizon and had no issues. Having an operative device is critical to my business. The cell is my livelihood as it is my only contact number for my customers. Supervisors will contact me in 24-48 hours and Verizon corporate will only respond via US Post Office. I too cannot get results from Customer Service.
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